Refunds & Returns

LUXURY PAINTINGS. LUXURY SERVICE.

Your money is always safe.

At Panoramic Paintings, we are committed to exceptional customer service and satisfaction. Our artworks are 100% handcrafted, and we strive to deliver perfection in every piece. However, we acknowledge that the shipping process and external factors like recent global events can sometimes disrupt the timely and safe delivery of your order.

Our policies read-time is shorter than your morning's coffee

Preview & Modifications

Before shipping, you'll receive a photo preview of your artwork. If it's not exactly what you wanted, let us know! We're happy to make adjustments or have another artist redo it to ensure it meets your expectations.

Cancellation & Refunds

Before Shipping: You can cancel your order within 48 hours of placing it free of charge. After 48 hours, cancellations are subject to a 15% fee to compensate our artists for their time.
After Receiving: Not satisfied with your painting? You can request a refund within 14 days of receipt. A 15% fee will apply, and return shipping costs are the responsibility of the customer.

Exceptions

Custom Paintings: These are made to order just for you which means they are not in our store available for sale and cannot be refunded.
Limited Editions: These paintings are crafted only once. Due to their unique nature, our limited edition paintings cannot be returned or refunded once created.

Delivered Damaged

Please ensure your shipping information is correct when ordering. We are not responsible for packages delivered to incorrect addresses provided by the customer or issues due to unavailability at the time of delivery. Remember to include your phone number for delivery purposes.

Shipping & Contact Information

Please ensure your shipping information is correct when ordering. We are not responsible for packages delivered to incorrect addresses provided by the customer or issues due to unavailability at the time of delivery. Remember to include your phone number for delivery purposes.

One-Year Warranty and Interior Quality Guarantee

Please ensure your shipping information is correct when ordering. We are not responsible for packages delivered to incorrect addresses provided by the customer or issues due to unavailability at the time of delivery. Remember to include your phone number for delivery purposes.

Refunds & Delays

We do not offer refunds for delays caused by external factors such as courier issues or incorrect delivery information.
If you have specific needs or deadlines, please discuss these with us at the time of your order. While we cannot guarantee delivery times, we will do our best to meet your requirements.